Toyota Finance chose SmartFleet as its partner when it wanted to help its corporate customers manage their vehicle fleets more easily. A customer-focused approach is the most important value for both companies, and it makes cooperation smooth.
Toyota Finance offers its corporate customers a wide range of solutions for purchasing, using, and maintaining cars. Customers can choose from a variety of leasing solutions or installment financing options. Toyota is currently aiming for significant growth, particularly with its KINTO One Maintenance Leasing service. In addition to vehicle use, the agreement covers service and maintenance costs and transparent table pricing. Sales Director Tommi Lahtinen says that feedback from KINTO One customers has been excellent.
“Our customers’ fleets range from single cars to hundreds of vehicles. What they have in common is the need to be able to manage their fleets easily and gather all essential information about their company cars in one place. We wanted to help our customers with this, and we found an excellent partner in SmartFleet to provide the solution,” Lahtinen explains.
SmartFleet had a ready-made SaaS-based fleet management solution that was customized for Toyota’s customers. The portal allows Toyota’s customer companies to easily manage all their vehicles, regardless of their intended use or financing method. The portal provides information on financing and maintenance, but it can also be used to import all additional services related to vehicles, such as fuel and charging cards, which means that information on consumption, for example, is constantly updated. Reporting is then quick and easy.
“Nowadays, there are many reporting requirements, and they often involve a lot of work for our customers. Now they can easily produce reports on their environmental responsibility, which are required for competitive bidding, for example. And, of course, data and understanding also guide them in choosing low-emission cars,” comments Markus Seppälä, Corporate Sales Manager at Toyota Rahoitus.
Shared values = a natural partnership
From Toyota Finance’s perspective, choosing SmartFleet was not just a technical solution, but above all a meeting of values and operating cultures. According to Tommi Lahtinen, Toyota and SmartFleet share the same view of what is most important: customer experience, quality, and making everyday life easier for customers.
“At Toyota, customer satisfaction and customer experience are always at the heart of everything we do. SmartFleet shares these same values, which is why our collaboration has been so natural in every way,” Lahtinen explains.
The shared values were also evident in the way the project was carried out. Toyota felt that SmartFleet responded quickly, understood their needs immediately, and proceeded in a solution-oriented manner from one stage to the next.
“The collaboration went smoothly right from the start because the cultures and expectations were so well aligned.”
According to Lahtinen, the end result is, above all, to the benefit of customers. The collaboration between two like-minded operators has produced a package that directly meets the needs of corporate customers and makes their everyday lives easier.
“Together with SmartFleet, we can now offer our customers a fleet management solution that meets their original needs. It’s great that we can genuinely help them in this way,” Tommi Lahtinen sums up.
The value of the solution for Toyota customers
- One view of all your fleet
The portal brings together all of your company’s vehicles in one place, regardless of their purpose or financing method. - Predictability and cost control
Maintenance, costs, and deviations are clearly visible. Equipment can be managed in a timely manner rather than reacting after the fact. - Reporting that supports competitiveness
ESG and emissions reports are easy to generate. The company obtains the information it needs for competitive bidding quickly and reliably. - Additional services for the same package
Fuel and charging cards, as well as other expenses related to car services, can be imported into the portal, all allocated to the correct vehicle. - Works for companies of all sizes
The solution is suitable for both small and large companies.
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